Quotes:
Dream to Lucifer (and the citizens of Hell)
"I believe in convictions stronger than circumstance, morality when no one's looking, true identity and love motivated by something other than fear."
"there is no such thing as logic, only a line of [sometimes factual] reasoning which the majority of individuals collectively deem correct"
"As I watch the people around me going off in their own directions, in search of their own definitions, they take mine with them."
Hit List:
Regret
Someday Holiday Retrospect Cupid Myself Conceptual Fate Groups of three
I'd kill hope...
And innocence too,
Leave me a Note Links:
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Jul. 08, 2006 9:52 p.m. I really don't get it. The idea/ideal of customer service I grasp. The desire to be the best at efficiency, empathy, getting things done, I understand. To be knowledgeable, sincere, good at what I do, pleasing to the customer, that's what I strive to accomplish. Evidence shows I might even have a knack for it... With that in mind, I don't understand the basic person's mentality to take advantage of that. It's a difficult enough task by itself. So why am I responsibily for the little quirks in life? So what, the government taxes the shit out of cellular services. That's what they do with everything else. Why am I responsible for explainging the reasoning behind it? So what, you left your phone somewhere and now can't find it. People lose things and are robbed all the time. Why are we responsible for finding it? Who cares if your phone service isn't up to your expectations. Technology IS NOT perfect. Why am I responsible for the flaws in manmade products, and therefore human flaws? Yet, we as a company are held responsible, and I, and other unfortunate customer service reps have to deal with it. What angers me even more... During breaks, I see these same agents, who I know have to take the same crap that I do from time to time, and they are yelling and screaming into their cell phones, demanding this and that. I really don't get it. When I lived at home, and felt like this, I use to put aside my qualms and get a hug from my dad. Nowadays, I just try to block it all and hope I still have enough composure not to cry. Not that I seem to have any trouble with that. |
